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Top 10 Contact Center Services Companies - 2017

Top 10 Contact Center Services Companies - 2017

2017 is shaping up to be the year of strategic thinking: better control over strategic and support functions by focused business process outsourcing efforts.For enterprises, contact center remains a key channel for client engagement and support. Contact centers have evolved from legacy operations to omni-channel delivery capable firms.

So, for contact center services industry, apart from process/knowledge excellence are the challenges and opportunities arising out of process automation, social media and customer experience management, cloud, multitasking/skill-shortage and the constant price Vs quality aspects. Moreover, when it comes to Services sourcing, the key lies in understanding the opportunities, risks and strategic gains from procuring and consuming services from suitable providers.

ES Outlook is the magazine of record in offering the platform to share, discuss, learn and provide thought leadership to the enterprise sourcing decision-making community. This unique and acknowledged learn-from-peer industry professionals approach serves the decision makers in the Services Sourcing to share, identify, adopt and learn from their valuable and distilled experiences.

Company Logo Company Name Company Description
Allied Global

Allied Global

Multilingual solution providers for B2B and B2C organizations that has partnered with many startups and Fortune 500 companies
Avaya

Avaya

Delivering superior communications experience with its complete portfolio of software and services for omni-channel contact center and unified communications
Call 4 Health

Call 4 Health

Providing medical call center services including appointment scheduling, automated answering, hospital switchboard, and medical answering
Callzilla

Callzilla

An end-to-end outsourced contact center provider that handles inbound customer communications across channels and languages and manages back office processes, and conducts outreach
Centro Global Solutions

Centro Global Solutions

A leading contact center and business process outsourcing provider of quality healthcare services covering a broad scope of solutions for both providers and payers
EGain

EGain

Offers cloud customer engagement hub software that improves customer experience, optimizes service process, and increases sales
Evolve IP

Evolve IP

Provides cloud computing and cloud communications services on a single unified platform
Global Response

Global Response

Offers a full range of contact center programs, including customer care, inbound sales, quality assurance and more
OnBrand24

OnBrand24

Provides extensive and flexible call center solutions to manage higher call volumes
VoiceNation

VoiceNation

Provides tailored solutions for high-call-volume businesses, such as real estate and specialty marketing groups