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2017 is shaping up to be the year of strategic thinking: better control over strategic and support functions by focused business process outsourcing efforts.For enterprises, contact center remains a key channel for client engagement and support. Contact centers have evolved from legacy operations to omni-channel delivery capable firms.
So, for contact center services industry, apart from process/knowledge excellence are the challenges and opportunities arising out of process automation, social media and customer experience management, cloud, multitasking/skill-shortage and the constant price Vs quality aspects. Moreover, when it comes to Services sourcing, the key lies in understanding the opportunities, risks and strategic gains from procuring and consuming services from suitable providers.
ES Outlook is the magazine of record in offering the platform to share, discuss, learn and provide thought leadership to the enterprise sourcing decision-making community. This unique and acknowledged learn-from-peer industry professionals approach serves the decision makers in the Services Sourcing to share, identify, adopt and learn from their valuable and distilled experiences.
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Multilingual solution providers for B2B and B2C organizations that has partnered with many startups and Fortune 500 companies
Delivering superior communications experience with its
complete portfolio of software and services for omni-channel
contact center and unified communications
Providing medical call center services including appointment scheduling, automated answering, hospital switchboard, and medical answering
An end-to-end outsourced contact center provider that
handles inbound customer communications across channels
and languages and manages back office processes, and
A leading contact center and business process outsourcing
provider of quality healthcare services covering a broad scope
of solutions for both providers and payers
Provides contact center services to small businesses with services like process and support automation and self-service automation
Provides cloud computing and cloud communications services
on a single unified platform
Offers a full range of contact center programs, including customer care, inbound sales, quality assurance and more
Provides extensive and flexible call center solutions to
manage higher call volumes
Provides tailored solutions for high-call-volume businesses,
such as real estate and specialty marketing groups
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