In the march toward providing better services to customers, organizations aim to increase the sophistication and responsiveness of their customer service. The recent technological innovations in the contact center industry empower organizations to provide best-in-class customer service.
Technology trends such as machine learning, artificial intelligence (AI), chatbots, and conversational commerce are redefining the contact center arena. The advent of machine learning and AI integrated with cloud technologies in the industry have made it possible for companies to provide fast customer service ubiquitously. AI’s ability to integrate CRM and ERP systems complements the capabilities of chatbots to provide self-service solutions to customers. In the event of complex customer queries, the automated chat sessions are transferred to a live agent for personalized services. With the use of conversational commerce, the customer has the ability to choose a time and mode of communication to be contacted by a customer care executive. Empowering organizations to improve customer service ability and drive the bottom line, the number of contact center service providers has grown phenomenally.
The task of choosing the apt contact center service providers from the countless players in the market has been made easier by ESOutlook, which has become a beacon of guidance in the contact center landscape. Our distinguished selection panel, comprising CEOs, CIOs, VCs, industry analysts and the editorial board of ESOutlook has selected the top 10 providers that exhibit competence in delivering contact center services.
We present to you ES Outlook’s “Top 10 Contact Center Service Provider.”