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10 Most Recommended Contact Center Service Providers - 2018

10 Most Recommended Contact Center Service Providers - 2018

In the march toward providing better services to customers, organizations aim to increase the sophistication and responsiveness of their customer service. The recent technological innovations in the contact center industry empower organizations to provide best-in-class customer service.

Technology trends such as machine learning, artificial intelligence (AI), chatbots, and conversational commerce are redefining the contact center arena. The advent of machine learning and AI integrated with cloud technologies in the industry have made it possible for companies to provide fast customer service ubiquitously. AI’s ability to integrate CRM and ERP systems complements the capabilities of chatbots to provide self-service solutions to customers. In the event of complex customer queries, the automated chat sessions are transferred to a live agent for personalized services. With the use of conversational commerce, the customer has the ability to choose a time and mode of communication to be contacted by a customer care executive. Empowering organizations to improve customer service ability and drive the bottom line, the number of contact center service providers has grown phenomenally.

The task of choosing the apt contact center service providers from the countless players in the market has been made easier by ESOutlook, which has become a beacon of guidance in the contact center landscape. Our distinguished selection panel, comprising CEOs, CIOs, VCs, industry analysts and the editorial board of ESOutlook has selected the top 10 providers that exhibit competence in delivering contact center services.

We present to you ES Outlook’s “Top 10 Contact Center Service Provider.”

Top 10 Contact Center Services Companies - 2017
Company Logo Company Name Company Description
247 Intouch

247 Intouch

A contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments
Call 4 Health

Call 4 Health

One of the leading medical call center service with a genuine understanding of patients’ needs and perspective
CCT Solutions

CCT Solutions

Provides total Unified Communications and Contact Center Integration Solutions for large and medium size Enterprises
DATAMARK

DATAMARK

Helps organizations improve their contact center efficiency by providing real-time performance reporting
Inference

Inference

Offers cloud-based call automation and IVR solutions
mindStart

mindStart

An innovative company that provides technical and highly-knowledgeable support service solutions
Parlance

Parlance

Delivers comprehensive call handling solutions for enterprise callers
Skybridge Americas

Skybridge Americas

Provides access to omnichannel contact center outsourcing services by combining home agents with bricks-and-mortar, powered by state-of-the-art technology
The CMI Group

The CMI Group

CMI provides customized, best in class, outsourced contact center solutions that enhance brand image, customer loyalty, accelerate cash flow, generate revenue and provide solutions for companies of all sizes
transcosmos America

transcosmos America

Offers global BPO and contact center services backed by the latest AI and cloud technology