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Using Design Thinking to Craft Customer Experiences

Using Design Thinking to Craft Customer Experiences

By George Hines, CIO, Massage Envy

Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

By Randy Holl, CIO, Contact Solutions, a Verint Systems Company

IoT-Brand-Building Opportunity for Customer Service Organizations

IoT-Brand-Building Opportunity for Customer Service Organizations

By Michael Ringman, CIO, TELUS International

Waking up to the Contact Center Technology Revolution

Waking up to the Contact Center Technology Revolution

By Keith R. McFarlane, CTO & VP of Engineering, LiveOps

Upcoming Trends in the Contact Center Industry

By Matt Rocco, President and COO, Etech Global Services

Upcoming Trends in the Contact Center Industry

Redefining the Role of Contact Centers

By Rosetta Carrington Lue, Chief Customer Service Officer and Executive Director, City of Philadelphia

Redefining the Role of Contact Centers

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

By Jason Alley, Director of Solutions Marketing and Cloud Solution, Interactive Intelligence

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

Successful Contact Center Cloud Migrations

By Scott Prater, VP of Technology, PPT Solutions

Successful Contact Center Cloud Migrations

CIO Speaks

Walter Curd, VP & CIO, Maxim Integrated

SAP as a Transaction Activity

By Walter Curd, VP & CIO, Maxim Integrated

Jeff Donaldson, SVP & CIO, Gamestop

Delivering New Values

By Jeff Donaldson, SVP & CIO, Gamestop

Chad Ehmke, CIO, Sally Beauty Holdings

The Omni- Channel Challenge

By Chad Ehmke, CIO, Sally Beauty Holdings

Wendy Gonzalez, Senior Vice President & Managing Director, Samasource

Bigger than Big Data: Artificial Intelligence Powered

By Wendy Gonzalez, Senior Vice President & Managing Director, Samasource