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Using Design Thinking to Craft Customer Experiences

Using Design Thinking to Craft Customer Experiences

By George Hines, CIO, Massage Envy

Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

By Randy Holl, CIO, Contact Solutions, a Verint Systems Company

IoT-Brand-Building Opportunity for Customer Service Organizations

IoT-Brand-Building Opportunity for Customer Service Organizations

By Michael Ringman, CIO, TELUS International

Waking up to the Contact Center Technology Revolution

Waking up to the Contact Center Technology Revolution

By Keith R. McFarlane, CTO & VP of Engineering, LiveOps

Upcoming Trends in the Contact Center Industry

By Matt Rocco, President and COO, Etech Global Services

Upcoming Trends in the Contact Center Industry

Redefining the Role of Contact Centers

By Rosetta Carrington Lue, Chief Customer Service Officer and Executive Director, City of Philadelphia

Redefining the Role of Contact Centers

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

By Jason Alley, Director of Solutions Marketing and Cloud Solution, Interactive Intelligence

Cloud Choices for Customer Engagement: What's Best for Your Contact Center

Successful Contact Center Cloud Migrations

By Scott Prater, VP of Technology, PPT Solutions

Successful Contact Center Cloud Migrations

CIO Speaks

Bob Fecteau, CIO, SAIC

CIO...Only Until the Next Data Breach

By Bob Fecteau, CIO, SAIC

Jeffrey Keisling, CIO and SVP, Pfizer

Formula Five for Biotech IT

By Jeffrey Keisling, CIO and SVP, Pfizer

Robert Jenkins, Head of Thomson Reuters Research,

Technology's Impact on Investing: Black Box or White Knight?

By Robert Jenkins, Head of Thomson Reuters Research,

Thomson Retuers

Andrew F. Bach, Chief Architect for the Financial Services Team, Juniper Networks

Is Your Firm Ready for Hyper-Contextual Trading?

By Andrew F. Bach, Chief Architect for the Financial Services Team, Juniper Networks

Isaac Sacolick, CIO/CTO, Greenwitch Associates

Empowering Financial Services Space with Technology

By Isaac Sacolick, CIO/CTO, Greenwitch Associates